• Receptionist

    Job ID 2018-1115
    Job Locations
    On Call
    Day, Evening
  • Overview

    The Receptionist creates a positive and welcoming environment for the Community. Performs a variety of secretarial, administrative projects, and public relations duties. Provides an interface and communication between staff, residents and their families. Provides telephone response and directions as well as greetings to all residents and visitors. Demonstrates a positive, respectful, and professional behavior in all job aspects.



    ECA Core Competencies

    • Consistently exhibits core competencies of: ECA Experience, Personal Appearance, Attendance, Resident Confidentiality, Licensing & Standards, In-service Education, Resident Compassion, and Safety.

    General Information

    • Answers telephone, screens calls for managers, takes messages and conveys a warm, inviting and courteous voice to all callers.
    • Assists residents, visitors and staff with general questions and directions in a manner that exhibits professionalism and transmits a sense of hospitality to all whom physically or verbally come in contact with the front reception area.
    • Promotes activity programs, Dining menu, and features of the community.


    Clerical Duties

    • Performs clerical duties, such as stuffing envelopes, putting labels on envelopes or word processing, upon request.
    • Copies daily activity calendars weekly menus.
    • Acts as the first point of reference for marketing calls and tours.
    • Ensures marketing materials are up to date and sufficient to provide to guest.
    • Assist in training new front desk staff as appropriate and when needed.
    • Other duties as assigned by supervisor.


    Emergency Contact Support

    • Acts as a contact person during emergencies, working with staff and emergency response personnel to coordinate appropriate responses to alarms, fires or other critical events.
    • Maintains/updates emergency contact information.
    • Assesses any unusual situation and notifies appropriate personnel.


    Security Support

    • Acts in a security function by being aware of who comes in and goes out of the building, making sure all visitors sign in at the front desk and wear a visitor's badge.
    • Maintains key user log, activity logs and visitor sign in sheets.
    • Maintains guest and respite apartment schedules.



    • Sorts and distributes community mail. Manages the distribution of packages, newspapers and other delivered materials to the residents and staff.
    • Maintains rosters and resident lists.
    • Maintains lobby and common area in a neat and tidy fashion.


    Problem Solving

    • Demonstrates creativity in solving problems and looking at situations in new and innovative ways.
    • Is motivated, independent individual who can organize workload so that all functions are completed appropriately; reporting follow through on open items to co-workers and including the ASD.
    • Demonstrates team spirit.
    • Takes initiative to assist other staff as needed.


    Accounting Duties

    • Performs Accounts Payable processing for all community invoices. Ensures timely and accurate entry of all account information
    • Performs the bank deposit function on a regular basis ensuring timely and accurate entry of all deposit information for resident accounts.
    • Maintains strict confidence of resident financial and personnel files. Shares resident information with appropriate staff.


    Resident Folders

    • Completes other duties as assigned, including preparation of Resident Folders. May complete data entry tasks.



    General Requirements

    • Cleared Criminal Record clearance through the Department of Social Services prior to presence in the community.
    • Working knowledge of Title 22.
    • Health screening and TB test results not older than 6 months.
    • Must possess effective English verbal and written communication skills with the ability to successfully work in a multi-cultural environment. 

    Position Requirements 

    • At least 18 years of age.
    • Current First Aid Training and Certifications as per Title 22.
    • Working knowledge of computers and typing, sufficient enough to be successful with computerized Point of Care and other systems.
    • 6 months or more in long term care, home care or related field preferred.


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